Concerned Gamcel Staff Petition Management

The staff of Gamcell has on Monday submitted a petition to the Management raising dissatisfaction over the management’s handling of staff affairs, causing significant problems to service delivery and revenue generation.

Below reads the petition.

“We, the undersigned concerned staff of Gamcel, have been dissatisfied with Gamcel Management’s handling of staff affairs for over two years now. This all commenced some seven years ago since the billing system has been ineffective and monopolised, causing significant problems to service delivery
and revenue generation, ultimately affecting staff and customer service.
Since September 2022, there have been multiple delays in the payment of staff salaries. Salaries due to staff at the end of April 2024 were paid on 23rd May

In pursuance of the need to urgently address this issue, we, the undersigned staff, demand that Gamcel Management take urgent steps within the reasonable timelines outlined below to address the following:

1. Salaries due for the end of December 2024 have still not been paid. We demand that this be paid immediately and within a week at the latest.
2. Staff are being deducted Credit Union Payments but have not been able to access them for over two years now. We demand that these payments be reconciled and information
   provided on how to access them when needed within the next three weeks.
3. Staff medical insurance has been stopped for almost three years without any explanation.

We demand a written explanation and its immediate resumption within three weeks.

4. Staff Social Security information has not been accessible to staff who have lodged enquiries to the Social Security and Housing Finance Corporation (SSHFC). We demand an explanation
   of why we can’t access this information and call for immediate access to this information either from SSHFC or Gamcel within two weeks.
5. Staff personal income taxes are being deducted but appear not to be paid, which is affecting staff from accessing other services such as clearance for vehicles, etc. We demand an explanation of where these deductions are being paid and for all outstanding payments to be deposited in the appropriate accounts so that staff can access other services. An explanation
   of this is required within a week, and all payments are to be regularised within three weeks.
6. Across many cell sites, there are no sanitary provisions for staff, and in many other cell sites, there are very poor sanitary conditions. Staff are required to spend long working hours within
   these sites and must be provided access to adequate and clean sanitary conditions.

We demand that this be addressed within the next month for sites with poor sanitary conditions and within the next three months for sites without any sanitary provisions.

7. Poor communication on the closure of outlets has caused challenges for staff and customers. We demand improved communication on such closures from
   now on.
8. Insufficient and unpaid cash power at cell sites, poor maintenance leading to worn-out parts, lack of investment, and lack of mobility have affected the smooth delivery of services. We
   demand the provision of sufficient investment in required parts and the provision of sufficient mobility for maintenance staff to be able to carry out their duties.
9. We assert our rights to voice our concern to management and call on management not to engage in any retributive action against staff for raising genuine concerns, including but not
   limited to this petition.
10. All this has created a demoralised and demotivated staff at Gamcel, ultimately affecting service delivery to the required satisfactory standards.”.